Technical Questions

For account-specific technical support, please send an email to emails@helpdesk.onespy.in.

Please verify your situation doesn't fall in below listed scenarios before creating a support ticket via email to emails@helpdesk.onespy.in.

In this case, there can only be 2 possibilities either No Internet Connectivity or No Software In Phone (Factory Reset). Please verify proper internet connection & software installation in phone. In rare cases, we have also noticed the target device not being used at all. Instead, users are using different devices which becomes the reason for no updates in your panel.

Location updates requires Location Services to be enabled in phone. If it is disabled, location updates will not come because of restrictions enforced by Android ecosystem. Also, you can turn it off/on remotely by any mean.

If there are battery/power savers or security apps with similar functionality (e.g., CM Security, Clean Master etc.) installed, they kill prevent our application along with other background applications periodically & prevent data be uploaded in time.

This issue could arise in three cases:

  1. You might have another call recorder in phone. Please note, technically 2 call recorders cannot work at same time in an Android ecosystem. If you have one installed, you are requested to get it removed otherwise our application will have problems recording phone calls. Additionally, we are not going to entertain any support tickets regarding this with excuses like it was working before & not working now or anything similar.
  2. Target device might have poor internet connectivity due to which application is not able to upload all call recordings in time.
  3. If there are battery/power savers or security apps with similar functionality (e.g., CM Security, Clean Master etc.) installed, they kill prevent our application along with other background applications periodically & prevent recordings and other data be uploaded in time.

As per our application's design, such thing is not possible. It will either record every call or nothing. Please check above answers as this will not be considered an issue.

Please note regarding call recordings on Android, no application can be 100% perfect. If your account is missing any particular call, then we both (you & us) can only wait for it to upload. It is however still not guaranteed that it will get uploaded in future.

You can choose any from the below packages that suits your requirements & budget.

Call Recordings & Basics

Standard


  • Call Logs
  • Call Recordings
  • Applications
  • Contacts
  • SMS Messages
  • Photos
  • Surroundings
  • GPS Locations
  • Facebook Chat
  • Hike Chat
  • IMO Chat
  • Line Chat
  • Skype Call Logs
  • Skype Chat
  • Viber Call Logs
  • Viber Chat
  • WhatsApp Call Logs
  • WhatsApp Call Recordings
  • WhatsApp Chat
  • Gmail Emails
  • Outlook Emails
  • Yahoo Emails
  • Photo Capture
  • Remote Uninstall
  • Remote Updates
  • Screenshots
  • Root Required
  • Unlimited Device Change
  • Free Email Support
  • Optional Phone Support
  • Install Anywhere
Live WhatsApp & IM

Premium Lite


  • Call Logs
  • Call Recordings
  • Applications
  • Contacts
  • SMS Messages
  • Photos
  • Surroundings
  • GPS Locations
  • Facebook Chat
  • Hike Chat
  • IMO Chat
  • Line Chat
  • Skype Call Logs
  • Skype Chat
  • Viber Call Logs
  • Viber Chat
  • WhatsApp Call Logs
  • WhatsApp Call Recordings
  • WhatsApp Chat
  • Gmail Emails
  • Outlook Emails
  • Yahoo Emails
  • Photo Capture
  • Remote Uninstall
  • Remote Updates
  • Screenshots
  • Root Required
  • Unlimited Device Change
  • Free Email Support
  • Optional Phone Support
  • Install Anywhere
WhatsApp & Call Recordings

Premium


  • Call Logs
  • Call Recordings
  • Applications
  • Contacts
  • SMS Messages
  • Photos
  • Surroundings
  • GPS Locations
  • Facebook Chat
  • Hike Chat
  • IMO Chat
  • Line Chat
  • Skype Call Logs
  • Skype Chat
  • Viber Call Logs
  • Viber Chat
  • WhatsApp Call Logs
  • WhatsApp Call Recordings
  • WhatsApp Chat
  • Gmail Emails
  • Outlook Emails
  • Yahoo Emails
  • Photo Capture
  • Remote Uninstall
  • Remote Updates
  • Screenshots
  • Root Required
  • Unlimited Device Change
  • Free Email Support
  • Free Phone Support
  • Install Anywhere
Undeletable On F. Reset

Ultra


  • Call Logs
  • Call Recordings
  • Applications
  • Contacts
  • SMS Messages
  • Photos
  • Surroundings
  • GPS Locations
  • Facebook Chat
  • Hike Chat
  • IMO Chat
  • Line Chat
  • Skype Call Logs
  • Skype Chat
  • Viber Call Logs
  • Viber Chat
  • WhatsApp Call Logs
  • WhatsApp Call Recordings
  • WhatsApp Chat
  • Gmail Emails
  • Outlook Emails
  • Yahoo Emails
  • Photo Capture
  • Remote Uninstall
  • Remote Updates
  • Screenshots
  • Office-only Installation
  • Free Email Support
  • Free Phone Support
  • Unlimited Device Change
  • Know More

Why Choose Onespy, Not Others?

OnespyOthers

Call Recordings

We offer audio recordings of phone-call, which are readily available right after the call.

No Call Recordings

Almost all other software do not provide call recording at all or is very expensive to opt for.

100% Undeletable (Ultra)

We offer completely invincible software which cannot be removed even after factory-reset.

Nothing As Such Offered

No other company else us been able to offer undeletable software as we do.

Telephone Support

You can call us on our support numbers or even visit us whenever you need to.

No or Only Email Support

You get only email support, no telephone numbers seeking for support.

Free Rooting Support

We provide free rooting for select phones in-house & rooting guide for most phones.

No or Paid Rooting Support

They don't provide support for rooting phones or charge extra fees upfront for assistance.

India-Based & Physically Approachable

We have our phone numbers, address mentioned on our website so you can always visit us in case.

Anonymous & No Verified Identity

They do not mention their geo-location on their website, you can never visit them.

Authorised Seller, Tax-paid Invoices

Our prices are inclusive of Service Tax as per state & country laws.

No Legal Existence & Unverified Identity

No billing, no details given on website. Most of them are possibly fraudulent.

Cash Amercian Express Maestro Master Card Visa PayPal Skrill Western Union Wire Transfer Other

Online payments securely processed by trusted providers including State Bank of India & PayPal

It is the responsibility of the ONESPY user to ascertain, and obey all applicable laws in their country in regard to the use of ONESPY for monitoring purposes.