Technical Questions

Please verify your situation doesn't fall in below listed scenarios before creating a support ticket via email to emails@helpdesk.onespy.in.

In this case, there can only be 2 possibilities either No Internet Connectivity or No Software In Phone (Factory Reset). Please verify proper internet connection & software installation in phone. In rare cases, we have also noticed the target device not being used at all. Instead, users are using different devices which becomes the reason for no updates in your panel.

Location updates requires Location Services to be enabled in phone. If it is disabled, location updates will not come because of restrictions enforced by Android ecosystem. Also, you can turn it off/on remotely by any mean.

If there are battery/power savers or security apps with similar functionality (e.g., CM Security, Clean Master etc.) installed, they kill prevent our application along with other background applications periodically & prevent data be uploaded in time.

This issue could arise in three cases:

  1. You might have another call recorder in phone. Please note, technically 2 call recorders cannot work at same time in an Android ecosystem. If you have one installed, you are requested to get it removed otherwise our application will have problems recording phone calls. Additionally, we are not going to entertain any support tickets regarding this with excuses like it was working before & not working now or anything similar.
  2. Target device might have poor internet connectivity due to which application is not able to upload all call recordings in time.
  3. If there are battery/power savers or security apps with similar functionality (e.g., CM Security, Clean Master etc.) installed, they kill prevent our application along with other background applications periodically & prevent recordings and other data be uploaded in time.

As per our application's design, such thing is not possible. It will either record every call or nothing. Please check above answers as this will not be considered an issue.

Please note regarding call recordings on Android, no application can be 100% perfect. If your account is missing any particular call, then we both (you & us) can only wait for it to upload. It is however still not guaranteed that it will get uploaded in future.

Basics

Standard

No Root Required


Basics + WhatsApp

Advanced

No Root Required


IM w/o Recordings

Premium Lite

No Root Required *


IM + Emails

Premium

No Root Required *


100% Undeletable

Ultra


* IM and email features other than WhatsApp will require the phone to be rooted.

** Device change will only be granted to users who have subscribed after 24/04/2017.